Event & Café Supervisor

The Event & Café Supervisor is a full time position available for a self-motivated individual dedicated to providing outstanding customer service. This person is responsible for the execution of internal and external events, and works with the Senior Event Manager to plan vendor and client logistics and execute day of operations of all events. MORE>

Event & Café Supervisor

Event & Café Supervisor Job Description

ORGANIZATIONAL RELATIONSHIPS

A. Reports to the Senior Event Manager
B. Works closely with the Building Services, Visitor Services and Security Team Leader in planning, set up, and execution of internal and external events
C. Works closely with Senior Event Manager, Director of Special Projects and others with event lead follow up, and vendor and client site visits
D. Oversee café staff

SUMMARY
The Event & Café Supervisor is responsible for execution of internal and external events. This person will work with Senior Event Manager to plan vendor and client logistics and execute day of operations of all events. The Event & Café Supervisor will assist in coordinating internal museum events including exhibition openings, donor recognition events and other events as required. The Event & Café Supervisor will support fundraising initiatives including but not limited to the Annual Auction and Art & Ale. This person will supervise café staff and sales, maintain low food costs, quality of product being served, food, beverage, and liquor ordering and inventory. The Event & Café Supervisor will be responsible for bar set up and execution of sales during regular and special events including Downtown@Dusk. This position is classified as full-time, exempt.

DUTIES AND RESPONSIBILITIES
A. Facility Rentals and Museum Events

  1. Works with Senior Event Manager to understand all set up, logistics, and details for internal and external events.
  2. Works with building services team to organize the set-up of events, including the preparation of areas to be used by guests and contractor such as caterers and musicians.
  3. Personally attends all functions to monitor the execution of plans, contractor performance and clean-up.
  4. Assists Senior Event Manager when needed to facilitate communications between rental client and onsite caterer for planning of menu and event rentals.
  5. Assists Senior Event Manager when needed to coordinate event set-up/tear-down and deliveries/pickups from outside vendors.
  6. Works with other AAM departments/staff to coordinate rental details, including but not limited to: building services to coordinate maintenance needs, set-up and tear-down; security to ensure staffing for all events; visitor services for additional staffing needs.
  7. Assists Senior Event Manager with coordination of Museum’s fundraising events, including Annual Auction, Downtown@Dusk, Art & Ale or others as planned.
  8. Works closely with the Museum’s Senior Event Manager to execute all member-related events, exhibition openings, program receptions, and others as required.
  9. Manages liquor inventory, ordering, and bar set up for internal and external events.
  10. Supervises the activities of volunteer personnel when appropriate.
  11. Assure adherence to Akron Art Museum’s facility rental policies and procedures for all bookings with AAM staff, onsite caterer, clients and outside vendors. 
  12. Event coordination may include, but is not limited to, the following duties:
  • Onsite event supervision from set up to tear down.
  • Communications/planning with event managers from other local venues.
  • Coordinating event rentals, equipment needs, and décor-related items.
  • Securing entertainment for internal events.
  • Working with AAM staff to secure volunteers as needed.
  • Attending regularly held event planning committee meetings.
  • Coordinating menus with caterers.
  • Report quality of outside vendors during event to Senior Event Manager.

B. Café

  1. Manages regular orders of café items from major and local distributors.
  2. Maintains low food cost.
  3. Supervises quality of food and beverage being served in the café.
  4. Assists with creation of new café menu items.
  5. Works closely with Shop & Visitor Services Manager to supervises and train part time café staff.
  6. Assists in café preparation and service during peak hours as needed.

EDUCATION AND EXPERIENCE

High School Diploma required; B.A. preferred
Minimum two years professional experience in Event Management, Hospitality, or Food Service preferred.

SKILLS AND PERSONAL CHARACTERISTICS

  1. Excellent communication and organizational skills
  2. Ability to follow through on details in a timely manner
  3. Highly self-motivated; able to work well without close supervision
  4. Outstanding interpersonal and customer service and public relations skills
  5. Flexibility in scheduling – evening and weekend work is required
  6. Physically able to lift up to 35 pounds and stand for extended periods.
  7. Proficient with MS Office including Outlook and Excel.

Working Conditions: subject to many interruptions, pressure due to volume of event details, deadlines, working evening and weekend events.

This list is meant to be illustrative of the usual types of activities and working conditions for this position, and is not intended to be all-inclusive.

Please send cover letter and resume to:
Human Resources
The Akron Art Museum
One South High Street
Akron, OH 44308
HR@akronartmuseum.org

Part Time Building Services Assistant

Part time position available for personable, physically fit individual to perform tasks to assure that the physical appearance of the museum is at its best at all times. MORE>

Part Time Building Services Assistant

BUILDING SERVICES ASSISTANT (PT) AKRON ART MUSEUM


ORGANIZATIONAL RELATIONSHIPS

A. Reports to the Operations Manager.
B. In the absence of the Operations Manager will report to the Director of Operations.


SUMMARY

Under the direction of the Operations Manager or D.O.O, performs tasks to assure that the physical appearance of the Museum is at its best at all times and that property and equipment is in good repair. Contributes to the smooth running of the Museum in other areas as needed. This position is classified as non-exempt.


DUTIES AND RESPONSIBILITIES

1. Performs all housekeeping tasks as scheduled, including:

  • cleaning of restrooms and work areas,
  • mopping floors,
  • vacuuming carpets,
  • dusting,
  • collecting trash,
  • washing walls and windows,
  • picking up trash on Museum's outside property,
  • watering landscaped areas,
  • sweeping or hosing down sidewalks and shoveling snow,
  • salting sculpture garden terrace areas and parking lots,
  • any other job assigned.

2. Assists with other building maintenance tasks as scheduled or requested, including:

  • receiving and forwarding deliveries,
  • reading and recording temperature & humidity control gauges,
  • floor stripping and waxing, buffing,
  • cleaning up landscaping in spring and fall,
  • moving office furniture,
  • setting up for special events,
  • cleaning up after special events,
  • any other job assigned.

3. To the extent training and abilities allow, assist in the accomplishment of special maintenance projects involving:

  • building and equipment repair,
  • painting,
  • landscaping,
  • any other maintenance function.

4. In absence of supervisor, responds to general staff requests for assistance with small cleaning, maintenance, or lifting jobs; for example, replacing of light bulbs, cleaning up spills, lifting boxes of publications, etc.

5. Performs other duties as may be prescribed by Events Manager, Operations Manager, Director of Operations.


EDUCATION AND EXPERIENCE

High School graduate or G.E.D. Prior experience in janitorial, landscaping, or building maintenance preferred but not required.

SKILLS AND PERSONAL CHARACTERISTICS

Reliable, punctual, and trustworthy, able to deal with the public, act reasonably in emergencies, perform tasks as instructed, cooperate well with co-workers, and present a clean and neat appearance. Must have a clean criminal background report, no drug usage. Must be able to lift 50 pounds. Nonsmoker preferred.


WORKING CONDITIONS AND PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

Standing, walking, squatting, bending, stooping, lifting heavy items of up to 50 pounds.

Climbing ladders, using a lift to access high areas, walking up and down stairs, using both arms
in repetitive motion to sweep, shovel, or clean surfaces.

Manual dexterity – grasping, fingering, twisting, gripping, use of both hands in coordinated
manner to use hand and power tools and equipment.

Hearing/Speaking – must be able to hear normal speech, and to communicate with others.
High noise level at times due to operation of machines and vehicles. Communicate using
two-way radio.

Vision – must be able to see areas to be cleaned, and read written instructions. Must be able to tolerate
working in bright daylight and at night.

Work environment - may be noisy, dusty, hot, cold, wet, or unsanitary.

This list is meant to be illustrative of the usual types of activities and working conditions for this
position, and is not intended to be all-inclusive.

Send cover letter, resume, and references to

Human Resources, Akron Art Museum, 1 S. High St., Akron OH 44308

or by email to HR@akronartmuseum.org

The Akron Art Museum is an Equal Opportunity Employer.
 

Part Time Member and Visitor Services Associate

Part time position available for an upbeat individual to promote the museum and present a professional, service-oriented image to the public. MORE>

Part Time Member and Visitor Services Associate

ORGANIZATIONAL RELATIONSHIPS
Reports to the Member and Visitor Services Coordinator, Café Manager or Shop Manager / Buyer as appropriate.

SUMMARY

Works as part of a professional, service-oriented team of Member and Visitor Services Associates promoting the museum, supporting cultural experiences and generating revenue at the Café, Shop and Visitor Services Desk. This position is part-time hourly, non-exempt.

GENERAL DUTIES AND RESPONSIBILITIES

  1. Possess the high-level skills necessary to provide outstanding customer service, sell museum memberships and build long-term customer relationships.
  2. Develop a thorough knowledge of museum operations and keep current with museum activities through resources such as the museum’s website, social media sites, weekly e-blast, Outlook calendar and publications.
  3. Conduct day-to-day activities such as processing transactions through the point-of-sale system, cash handling, performing opening and closing duties and maintaining cleanliness and neatness of workspace.
  4. Cross-train as needed in the daily activities of the Visitor Services Desk, Café and Shop.
  5. Be available to work up to 24 hours weekly with the flexibility to work on / around several holidays annually. The museum is open, for example, on Easter, Mother’s Day, Father’s Day and on the days surrounding holidays such as Thanksgiving, Independence Day, Memorial Day, Labor Day and Christmas. Additional hours are occasionally available / required during First Night, Akron’s Community New Year’s Eve Celebration, special events outside of the museum’s regular hours, in order to attend some meetings, and during other Member and Visitor Services Associates’ absences.
  6. Perform additional duties as assigned by the Member and Visitor Services Coordinator, Café Manager or Shop Manager / Buyer as appropriate.

VISITOR SERVICE DESK DUTIES AND RESPONSIBILITIES

  1. Answer the museum’s main telephone line, dispense general information or transfer calls to appropriate staff members.
  2. Maintain attendance count.

CAFÉ DUTIES AND RESPONSIBILTIES

  1. Prepare and serve coffee, tea and wraps. Serve food items such as pastries, soups and boxed lunches, as well as bottled beverages, beer and wine.
  2. Maintain health code standards for food service and uphold museum safety standards.

SHOP DUTIES AND RESPONSIBILITIES

  1. Generate sales.
  2. Assist Shop Manager / Buyer with processing and shipping orders placed from outside the Shop, checking in merchandise, restocking merchandise, resetting displays and conducting annual physical inventory.

EDUCATION, EXPERIENCE, AND SKILLS

High School Diploma required. Food service, reception or retail experience required. Prior food handling training is a plus.

SKILLS AND PERSONAL CHARACTERISTICS

Proven interpersonal and customer service skills; outgoing, friendly personality; strong written and verbal skills; mature judgment; flexibility and willingness to adapt to changing needs of organization. Possess a neat appearance and good personal hygiene. Appreciation of art preferred.

WORKING ENVIRONMENT

Work areas are primarily indoors, in a climate-controlled environment with moderate background noise. Work is subject to many interruptions and pressure due to simultaneous orders.

PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

  • Sitting / Standing / Walking – Approximately 95% of time in the Café or Shop work areas is spent standing or moving around. Approximately 95% of the time in the Visitor Services Desk area is spent sitting.
  • Speaking / Hearing – Clear diction and acute hearing are necessary for effective communication with co-workers, customers and outside agencies, by telephone and in person.
  • Vision – Corrected vision close to 20/20 is necessary to effectively use the cash register and interpret written information.
  • Climbing / Balancing – The ability to climb and balance on a step ladder is necessary for stocking food, beverages, and supplies.
  • Stooping / Kneeling – The ability to stoop and kneel is necessary for accessing files, and stocking food, beverages and supplies.
  • Reaching / Handling – Good manual dexterity is necessary for cash register use and for retrieving and working with appropriate paperwork, equipment, and supplies.

This list is meant to be illustrative of the usual types of activities and working conditions for this position, and is not intended to be all-inclusive.

Please send cover letter and resume to:
Human Resources
The Akron Art Museum
One South High Street
Akron, OH 44308
HR@akronartmuseum.org

  
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