Security Manager

The Security Manager is responsible for the security of all works of art in the galleries and the safety of visitors and workers in the building, and ensures a safe and secure environment that is conducive to employee productivity and visitor enjoyment. MORE>

Security Manager

ORGANIZATIONAL RELATIONSHIPS

A. Reports to the Chief of Staff (COS)
B. Hires, trains, schedules, and supervises Security Guards and Security Shift Supervisors
C. Works closely with the Building Services Manager to provide facility coverage at all times. Supervises Building Services Associates in the absence of the Operations Manager.
D. Ensures the highest level of customer experience with museum visitors, patrons and staff.
E. Works with all departments and directors to provide adequate security coverage for programs and events.
F. Works with Collections Manager to assure the security of all art objects in the museum.
G. Works with Shop & Visitor Services Manager, Senior Event Manager and Events & Café Supervisor to meet loss prevention needs.

SUMMARY

The Security Manager is responsible for the security of all works of art in the galleries and the safety of visitors and workers in the building, and ensures a safe and secure environment that is conducive to employee productivity and visitor enjoyment. Works closely with the Heads of all departments or their designees on special events and daily needs to assure that their safety and security needs are being met. Is responsible and in charge of all aspects of the Museum Safety Program, including conducting regular training sessions for all staff members. Provides loss prevention program for retail and café operations and security of cash. Performs building maintenance functions in the absence of the Operations Manager, including the supervision of Building Services Associates. This position is classified as exempt.


DUTIES AND RESPONSIBILITIES

A. Security
1. Hires, trains, schedules, and supervises Security Guards and Security Shift Supervisors. Participates in the museum’s performance evaluation program.

2. Develops and facilitates a museum Security Guard training program. Assures that all Security Guards receive training upon hire and regular in service training in protective policies and procedures, life safety techniques, loss prevention, and interpersonal skills interacting with the visitors, members and patrons.

3. Develops and implements a safety and security assessment procedure that seeks to proactively prevent the occurrence of safety hazards and security breaches and provides for correction of any observed adverse conditions. This procedure includes a daily walk-through of building, grounds, and parking lots, use of a check list to record all observations, and reporting and correction of observed or potential safety and security violations.
4. Establishes accident and incident reporting procedure, and ensures that Security Guards complete proper reports for all accidents and incidents occurring on the premises, that COS is notified immediately, and that Collections Manager is notified immediately of any accidents or incidents involving art.

5. Works with Collections Manager to establish standards and procedures for security of artwork under the museum’s control, whether in storage and on display.

6. Works with Collections Manager, Operations Manager and COS to develop, write, and regularly update Museum Disaster Plan.

7. Develops museum security policy and procedure manual, updating as needed, with input from COS. Policies subject to approval of John S. Knight Director & CEO. Trains all Security Guards in approved policies and procedures and communicates approved policies and procedures to all museum staff as needed.

8. Establishes and maintains systems for issuing and controlling staff access cards, building keys, and parking passes.

9. Is responsible for building security and video monitoring system and establishing proper opening and closing procedures for the museum and areas within it. Trains COS , Operations Manager, and Security Shift Supervisors in these procedures, and other staff as identified by COS. Assures that security cameras are monitored and that Security Office is staffed at all times during open hours. Develops Security Office procedures for proper clearance and monitoring of all deliveries and persons entering and leaving the museum on business, including staff members. Assures security of restricted areas by providing for escort of vendors through such areas.

10. Establishes and provides on-going loss prevention service to retail shop and café. Provides secure transport of all cash from store, café, front desk, and events to Business Office at the end of each day.

11. Takes security call when museum is closed. Answers alarm drops after hours, in response to page or phone call. Checks and secures the museum and resets the alarms. Notifies COS of alarm drops and how they were handled.

12. Has an excellent comprehension and working knowledge of all Life Safety systems and equipment, including AED and first aid equipment, and ensures such systems are maintained in good working order. Establishes an excellent business relationship with outside contractors and vendors of security services, to maintain and evaluate systems and service in the most cost-effective manner.

13. Conducts regular, mandatory museum staff training programs in matters of personal safety, museum security policies, and related issues. Maintains attendance records of these policies.

14. Participates in the Summit County Safety Council monthly meetings.

15. Responsible for knowledge of all applicable safety regulations, and develops procedures for communicating these regulations to COS, and for assuring that the museum is in compliance.

16. Works extra hours during special events and rentals and at other times when needed. Assures adequate staffing at all special events and rentals and complies with building Rentals Policy regarding deliveries of foods, flowers, and other items. Controls movement of vendors through building.

17. Performs guard duties as needed, including “floating” or roving rounds, providing coverage at times of compromised staffing, and to observe staff and visitors.

18. Performs other duties as requested by the COS.


B. Building Services
Assists Operations Manager when needed, and covers responsibilities of same as needed.

C. Helps with other areas of museum operations when needed or when requested by COS.

EDUCATION and EXPERIENCE

High School diploma required. Associate degree in Criminal Justice, Public Safety, Bachelor’s degree preferred.
5-7 years management experience in security and/or public safety field is required. Experience in museum environment and/or public institutions preferred.
Proficiency in MS Office, including Word, Excel, and Outlook.
Facilities maintenance knowledge, mechanical aptitude and supervisory experience a plus.
Must have a valid state driver’s license and pass a criminal background check.

SKILLS and PERSONAL CHARACTERISTICS

Knowledge of security and public safety procedures. Must be reliable and trustworthy, able to assume significant responsibility, adhere to the highest standards of business ethics and conduct, and act reasonably in emergencies. Proven ability to work as a team member, handle multiple demands simultaneously and maintain the highest level customer service and be physically and psychologically a tuned to the daily rigors of this position. Communicating and interacting with the public verbally to resolve potential conflicts and stressful situations

WORKING CONDITIONS AND PHYSICAL DEMANDS

Standing for extended periods, walking on concrete floors, working outdoor events in hot and sometimes inclement weather, patrolling outdoors in all seasons and weather. Sitting at a desk, use of computer, writing entries on logs, filing paperwork.

This list is meant to be illustrative of the usual types of activities and working conditions for this position, and is not intended to be all-inclusive.

Send cover letter, resume, and references to

Human Resources
Akron Art Museum
1 S. High St.
Akron OH 44308

or by email to HR@akronartmuseum.org

The Akron Art Museum is an Equal Opportunity Employer.
 

Museum Photographer

The Akron Art Museum seeks a photographer to provide digital photographic documentation for the museum's collection and exhibitions. The museum photographer is a contract position hired on an as needed basis. MORE>

Museum Photographer

ORGANIZATIONAL RELATIONSHIPS
Department: Curatorial
FLSA Status: Contract, as needed
Reports to: Collections Manager


SUMMARY

Provide digital photographic documentation for AAM's collection and exhibitions. Photograph 2D and 3D objects of varying sizes and surfaces. Museum photographer is a contract position hired on an as needed basis. Museum photographer will supply all equipment needed to complete task listed below.

DUTIES AND RESPONSIBILITIES

A. Produce high-quality digital images of museum objects.
B. Produce high-quality digital images of exhibition installations for museum publications and records.
C. Process digital imaging files for color accuracy, contrast and density, label and organize images for linking to collection database.
D. Using experience and skills, determine appropriate equipment and materials needed to produce publication-quality digital photographs including use of camera, lights, props and object supports
E. Work in conjunction with Collections Manager, Director of Design, and Curators to produce desired images.

EDUCATION AND EXPERIENCE
Bachelor's degree in photography and/or equivalent course work in museum studies, art history, or fine arts preffered.

SKILLS AND PERSONAL CHARACTERISTICS
Needs to be a self-starter, with the ability to take direction well. Must be detail-orientated, reliable and energetic and have excellent organizational and problem-solving skills. Must be flexible and work well independently as well as a part of a small team. Knowledge of current digital imaging standards required. Computer skills, including proficiency with Adobe Suite, and Microsoft Office.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES

Working Environment: subject to interruptions from staff and visitors; blocks of time working in isolation.

Physical Activities:
Standing for extended periods of time, walking, speaking and hearing in noisy environment.
Visual Demands: near acuity, depth perception, able to see computer monitor.
Must be physically able to drive and possess a valid driver’s license.
Mental Demands: oral comprehension, written comprehension, simple arithmetic.

This list is meant to be illustrative of the usual types of activities and working conditions for this position, and is not intended to be all-inclusive

Send cover letter, resume, and references to

Human Resources
Akron Art Museum
1 S. High St.
Akron OH 44308

or by email to HR@akronartmuseum.org

The Akron Art Museum is an Equal Opportunity Employer.
 

Security Guard (Part-Time)

The Akron Art Museum, Akron, Ohio, has part-time (up to 24 hours per week) openings for Security Guards. Must be able to work Sundays, Tuesdays, and at least one other day every week. The ideal candidate will possess at least a high school diploma or GED and additional coursework and/or training in security, first aid/EMT, or relevant experience. MORE>

Security Guard (Part-Time)

The Akron Art Museum, Akron, Ohio, has part-time (up to 24 hours per week) openings for Security Guards. The ideal candidate will possess at least a high school diploma or GED and additional coursework and/or training in security, first aid/EMT, or relevant experience. Must be available for weekend and evening work, and have reliable transportation, clean driving record and clean criminal background check.

Must be able to work Sundays, Tuesdays, and at least one other day every week.

Some night shifts available. Non-smokers are preferred.

Applications may be picked up at the front desk from 11-5, Wed. – Sun., or send resume, cover letter and list of work-related references to: gJambor@AkronArtMuseum.org, or by post to: Human Resources, One South High., Akron OH 44308-1801. The Akron Art Museum is an equal opportunity employer.

JOB DESCRIPTION

SECURITY GUARD (PART-TIME)

ORGANIZATIONAL RELATIONSHIPS
A. Reports to Security Team Leader.

SUMMARY
Under the direction of the Security Team Leader, is responsible for the safety of works of art in the galleries, and the safety of visitors and workers in the building. This part-time position is classified as non-exempt.


DUTIES AND RESPONSIBILITIES

  1. Performs guard duties as assigned by the Security Manager, reporting to work when scheduled, on time, and remaining at assigned post until properly relieved.
  2. Turns on lights in galleries and checks for damaged or missing objects.
  3. Reports to the Security Manager, or in his absence the Security Team Leader, both orally and in writing all accidents, vandalism, suspicious activity, unusual occurrences, and any violation of the Museum’s policies, or procedures. All reports shall be made as soon as possible after the event has occurred.
  4. Helps with other areas of Museum activities, such as special events and snow removal, when needed.
  5. Patrols parking lots to assure safety and security of Museum guests and employees, and to prevent unauthorized parking.
  6. Restocks literature and brochure racks in lobbies and galleries.
  7. Participates in required training.
  8. Participates in the Museum’s risk reduction program.
  9. Performs such other duties as assigned.

EDUCATION
High School graduate or GED required. Additional training or coursework in security,
first aid/EMT training, or other relevant education preferred.

EXPERIENCE
Knowledge of safety / security practices and procedures, as well as prior experience in safety or security field preferred, but not required.


PERSONAL CHARACTERISTICS
Reliable, punctual, and trustworthy, able to deal with the public in a friendly, courteous, and tactful manner. Professional appearance with good personal hygiene and grooming. Able to work cooperatively with co-workers.

SKILLS AND ABILITIES
Possess demonstrated ability to remain calm and task-focused in emergencies, and to respond appropriately to any emergency or unusual occurrence. Proven ability to communicate well and establish rapport with a diverse population. Able to apply emergency first aid / CPR as needed to assist sick or injured guests or employees. Physically fit, able to lift 50 pounds.

PHYSICAL DEMANDS AND WORKING CONDITIONS
Standing for extended periods, walking on concrete floors, working outdoor events in hot and sometimes stormy weather, patrolling outdoors in all seasons and weather. Communicating with others verbally. Lifting up to 50 pounds.

This list is meant to be illustrative of the usual types of activities and working conditions for this position, and is not intended to be all-inclusive.

Part Time Building Services Assistant

Part time position available for personable, physically fit individual to perform tasks to assure that the physical appearance of the museum is at its best at all times. MORE>

Part Time Building Services Assistant

BUILDING SERVICES ASSISTANT (PT) AKRON ART MUSEUM


ORGANIZATIONAL RELATIONSHIPS

A. Reports to the Operations Manager.
B. In the absence of the Operations Manager will report to the Director of Operations.


SUMMARY

Under the direction of the Operations Manager or D.O.O, performs tasks to assure that the physical appearance of the Museum is at its best at all times and that property and equipment is in good repair. Contributes to the smooth running of the Museum in other areas as needed. This position is classified as non-exempt.


DUTIES AND RESPONSIBILITIES

1. Performs all housekeeping tasks as scheduled, including:

  • cleaning of restrooms and work areas,
  • mopping floors,
  • vacuuming carpets,
  • dusting,
  • collecting trash,
  • washing walls and windows,
  • picking up trash on Museum's outside property,
  • watering landscaped areas,
  • sweeping or hosing down sidewalks and shoveling snow,
  • salting sculpture garden terrace areas and parking lots,
  • any other job assigned.

2. Assists with other building maintenance tasks as scheduled or requested, including:

  • receiving and forwarding deliveries,
  • reading and recording temperature & humidity control gauges,
  • floor stripping and waxing, buffing,
  • cleaning up landscaping in spring and fall,
  • moving office furniture,
  • setting up for special events,
  • cleaning up after special events,
  • any other job assigned.

3. To the extent training and abilities allow, assist in the accomplishment of special maintenance projects involving:

  • building and equipment repair,
  • painting,
  • landscaping,
  • any other maintenance function.

4. In absence of supervisor, responds to general staff requests for assistance with small cleaning, maintenance, or lifting jobs; for example, replacing of light bulbs, cleaning up spills, lifting boxes of publications, etc.

5. Performs other duties as may be prescribed by Events Manager, Operations Manager, Director of Operations.


EDUCATION AND EXPERIENCE

High School graduate or G.E.D. Prior experience in janitorial, landscaping, or building maintenance preferred but not required.

SKILLS AND PERSONAL CHARACTERISTICS

Reliable, punctual, and trustworthy, able to deal with the public, act reasonably in emergencies, perform tasks as instructed, cooperate well with co-workers, and present a clean and neat appearance. Must have a clean criminal background report, no drug usage. Must be able to lift 50 pounds. Nonsmoker preferred.


WORKING CONDITIONS AND PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

Standing, walking, squatting, bending, stooping, lifting heavy items of up to 50 pounds.

Climbing ladders, using a lift to access high areas, walking up and down stairs, using both arms
in repetitive motion to sweep, shovel, or clean surfaces.

Manual dexterity – grasping, fingering, twisting, gripping, use of both hands in coordinated
manner to use hand and power tools and equipment.

Hearing/Speaking – must be able to hear normal speech, and to communicate with others.
High noise level at times due to operation of machines and vehicles. Communicate using
two-way radio.

Vision – must be able to see areas to be cleaned, and read written instructions. Must be able to tolerate
working in bright daylight and at night.

Work environment - may be noisy, dusty, hot, cold, wet, or unsanitary.

This list is meant to be illustrative of the usual types of activities and working conditions for this
position, and is not intended to be all-inclusive.

Send cover letter, resume, and references to

Human Resources, Akron Art Museum, 1 S. High St., Akron OH 44308

or by email to HR@akronartmuseum.org

The Akron Art Museum is an Equal Opportunity Employer.
 

Part Time Member and Visitor Services Associate

Part time position available for an upbeat individual to promote the museum and present a professional, service-oriented image to the public. Applicants must be at least 21 years of age in order to fulfill all job duties which may include serving alcohol at the Café and other museum events. MORE>

Part Time Member and Visitor Services Associate

ORGANIZATIONAL RELATIONSHIPS
Reports to the Member and Visitor Services Coordinator, Café Manager or Shop Manager / Buyer as appropriate.

SUMMARY

Works as part of a professional, service-oriented team of Member and Visitor Services Associates promoting the museum, supporting cultural experiences and generating revenue at the Café, Shop and Visitor Services Desk. This position is part-time hourly, non-exempt.

GENERAL DUTIES AND RESPONSIBILITIES

  1. Possess the high-level skills necessary to provide outstanding customer service, sell museum memberships and build long-term customer relationships.
  2. Develop a thorough knowledge of museum operations and keep current with museum activities through resources such as the museum’s website, social media sites, weekly e-blast, Outlook calendar and publications.
  3. Conduct day-to-day activities such as processing transactions through the point-of-sale system, cash handling, performing opening and closing duties and maintaining cleanliness and neatness of workspace.
  4. Cross-train as needed in the daily activities of the Visitor Services Desk, Café and Shop.
  5. Be available to work up to 24 hours weekly with the flexibility to work on / around several holidays annually. The museum is open, for example, on Easter, Mother’s Day, Father’s Day and on the days surrounding holidays such as Thanksgiving, Independence Day, Memorial Day, Labor Day and Christmas. Additional hours are occasionally available / required during First Night, Akron’s Community New Year’s Eve Celebration, special events outside of the museum’s regular hours, in order to attend some meetings, and during other Member and Visitor Services Associates’ absences.
  6. Perform additional duties as assigned by the Member and Visitor Services Coordinator, Café Manager or Shop Manager / Buyer as appropriate.

VISITOR SERVICE DESK DUTIES AND RESPONSIBILITIES

  1. Answer the museum’s main telephone line, dispense general information or transfer calls to appropriate staff members.
  2. Maintain attendance count.

CAFÉ DUTIES AND RESPONSIBILTIES

  1. Prepare and serve coffee, tea and wraps. Serve food items such as pastries, soups and boxed lunches, as well as bottled beverages, beer and wine.
  2. Maintain health code standards for food service and uphold museum safety standards.

SHOP DUTIES AND RESPONSIBILITIES

  1. Generate sales.
  2. Assist Shop Manager / Buyer with processing and shipping orders placed from outside the Shop, checking in merchandise, restocking merchandise, resetting displays and conducting annual physical inventory.

EDUCATION, EXPERIENCE, AND SKILLS

High School Diploma required. Food service, reception or retail experience required. ServSafe Certification a plus. Applicants must be at least 21 years of age in order to fulfill all job duties which may include serving alcohol at the Café and other museum events.

SKILLS AND PERSONAL CHARACTERISTICS

Proven interpersonal and customer service skills; outgoing, friendly personality; strong written and verbal skills; mature judgment; flexibility and willingness to adapt to changing needs of organization. Possess a neat appearance and good personal hygiene. Appreciation of art preferred.

WORKING ENVIRONMENT

Work areas are primarily indoors, in a climate-controlled environment with moderate background noise. Work is subject to many interruptions and pressure due to simultaneous orders.

PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

  • Sitting / Standing / Walking – Approximately 95% of time in the Café or Shop work areas is spent standing or moving around. Approximately 95% of the time in the Visitor Services Desk area is spent sitting.
  • Speaking / Hearing – Clear diction and acute hearing are necessary for effective communication with co-workers, customers and outside agencies, by telephone and in person.
  • Vision – Corrected vision close to 20/20 is necessary to effectively use the cash register and interpret written information.
  • Climbing / Balancing – The ability to climb and balance on a step ladder is necessary for stocking food, beverages, and supplies.
  • Stooping / Kneeling – The ability to stoop and kneel is necessary for accessing files, and stocking food, beverages and supplies.
  • Reaching / Handling – Good manual dexterity is necessary for cash register use and for retrieving and working with appropriate paperwork, equipment, and supplies.

This list is meant to be illustrative of the usual types of activities and working conditions for this position, and is not intended to be all-inclusive.

Please send cover letter and resume to:
Human Resources
The Akron Art Museum
One South High Street
Akron, OH 44308
HR@akronartmuseum.org

  
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