Careers at the Akron Art Museum
Thank you for your interest in employment at the Akron Art Museum. We are looking for engaging, knowledgeable and creative individuals to fill the positions listed below.
The Akron Art Museum is committed to creating an inclusive workplace that celebrates the diversity of all of our employees. We respect the dignity and inherent rights of all individuals and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other federal, state, or local protected class. We continuously focus on equitable hiring, training, promotional practices, and policies because our greatest strength is our team.
HOW TO APPLY
We accept applications submitted online, by email, or by mail.
To apply online
To apply by email
Send cover letter, resume, and references to: email@example.com
To apply by mail
Send cover letter, resume, and references to:
The Akron Art Museum
One South High Street
Akron, OH 44308
Works as part of a professional, service-oriented team of Member and Visitor Services Associates promoting the museum, supporting cultural experiences, and generating revenue at the Café, Shop and Visitor Services Desk. Guides visitors to follow expected safety and social distancing protocol. Wears personal protective equipment as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide outstanding customer service, sell museum memberships, and build long-term customer relationships.
- Develop a thorough knowledge of museum operations and keep current with museum activities through resources such as the museum’s website, social media sites, weekly e-blast, Outlook calendar and publications.
- Conduct day-to-day activities such as processing transactions through the point-of-sale system, cash handling, performing opening and closing duties and maintaining cleanliness and neatness of workspace to proper standard.
- Maintains proper communication with co-workers and managers.
- Completes daily and weekly checklists as applicable.
- Cross-train as needed in the daily activities of the Visitor Services Desk, Café, and Shop.
- Be available to work on / around several holidays annually. The museum is open, for example, on Easter, Mother’s Day, Father’s Day and on the days surrounding holidays such as Thanksgiving, Independence Day, Memorial Day, Labor Day, and Christmas. Additional hours are occasionally required for First Night, Akron’s Community New Year’s Eve Celebration, special events outside of the museum’s regular hours, to attend some meetings, and during other Member and Visitor Services Associates’ absences.
- Perform additional duties as assigned by the Member and Visitor Services Coordinator, Café Manager or Shop Manager as appropriate.
VISITOR SERVICE DESK DUTIES AND RESPONSIBILITIES
- Answer the museum’s main telephone line, dispense general information or transfer calls to appropriate staff members.
- Maintain attendance count.
CAFÉ DUTIES AND RESPONSIBILTIES
- Prepare and serve coffee, tea, and wraps. Serve food items such as pastries, soups, and boxed lunches, as well as bottled beverages, beer, and wine.
- Perform proper cash handling procedures.
- Maintain health code standards for food service and uphold museum safety standards.
SHOP DUTIES AND RESPONSIBILITIES
- Generate sales.
- Perform proper cash handling procedures.
- Assist Shop Manager / Buyer with processing and shipping orders placed from outside the Shop, checking in merchandise, restocking merchandise, resetting displays, and conducting annual physical inventory.
High school diploma or general education degree (GED) is preferred. Must be of legal age to serve alcohol, as required. Food service, reception and/or retail experience is preferred. Proven interpersonal and customer service skills; outgoing, friendly personality; strong written and verbal skills; mature judgment; flexibility and willingness to adapt to changing needs of organization. Works well in a team environment. Maintains a neat appearance and good personal hygiene. Able to remain calm in stressful situations. Safety-oriented. Appreciation of art preferred. Prior food handling training is a plus.
Complete job description is available upon request.
Assures that the physical appearance of the Museum is at its best, at all times, and that property and equipment is in proper working condition. Contributes to the facility operations including general and mechanical maintenance, janitorial and event services. Carefully follows proper cleaning protocol. Wears personal protective equipment as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs all janitorial tasks as scheduled, including, but not limited to:
- Cleaning of restrooms and work areas
- Mopping floors
- Vacuuming carpets
- Collecting trash
- Washing walls and windows
- Picking up trash on Museum’s outside property
- Sweeping or hosing down sidewalks and shoveling snow
- Cleaning, empty trash cans outdoor including, garden, terrace areas and parking lots
- Assists with other building maintenance tasks as scheduled, including, but not limited to:
- Floor stripping and waxing, buffing
- Moving office furniture
- Replacing light bulbs
- Minor repairs and adjustments to doors
- Watering landscaped areas
- Setting up and breaking down of special events
- Cleaning up after special events
- To the extent training and abilities allow, assist in the accomplishment of special projects involving:
- Building and equipment repair
- In absence of supervisor, responds to general staff requests for assistance with small cleaning, maintenance, or lifting jobs; for example, replacing of light bulbs, cleaning up spills, lifting boxes of publications, etc.
- Performs other duties as requested by Events Manager, Building Services Manager, Building Services Leader, Security Manager, or another authorized person.
High school diploma or general education degree (GED) is preferred. Prior experience in janitorial, landscaping or building maintenance preferred, but not required. Mature judgement: flexibility and willingness to adapt to changing needs of organization. Reliable, punctual, and trustworthy, able to deal with visitors well, act reasonably in emergencies, perform tasks as instructed, and cooperate well with co-workers. Works well in a team environment. Able to remain calm in stressful situations. Maintains a neat appearance and good personal hygiene. Safety-oriented.
SUMMARY Gallery Teachers will be key contributors to the Education Department as they serve participants in the museum’s tour pK-12 tour program. Gallery teacher- led tours are focused on student participation, creativity, and hands-on learning. Strong public speaking skills, experience working with children and demonstrated interest in art or education are preferred. Must be available approximately 10 hours per week, Tuesday through Friday, 9 am to 12 pm. Some evening or weekend availability will be infrequently required.
ESSENTIAL DUTIES and RESPONSIBILITIES
A. Act as gallery teacher during interactive tours through the galleries for pK-12th grade audiences. Tours include hands-on projects and interpretive activities completed in the galleries.
B. Assist visitors in hands-on studio spaces.
C. Participate in training on the museum’s collection, special exhibitions, classroom management, museum best practices and other relevant topics.
D. Assists in data collection related to tour audiences.
E. Helps maintain collection of tour supplies, inventory, and storage spaces
F. Participates in reflection and evaluation of tour program
G. Undertakes other assignments as requested by the Curator of Education and Education Coordinator.
QUALIFICATIONS High school diploma or GED required. 2+ years’ experience working with children in a student teaching, day care, summer camp or educational setting required. Demonstrated interest in art and education. Strong public speaking skills required; excellent rapport with children; the ability to work well as part of a team; good interpersonal skills; creativity, energy, and enthusiasm. This role is open to any AAM volunteer or employee. All candidates must successfully pass a criminal background check.
JOB KNOWLEDGE AND SKILLS Understands job procedures and methods; demonstrates ability to acquire necessary skills; understands how job relates to others; makes effective use of resources; demonstrates skill in performing assigned tasks. o Quality of Work-Produces work that is accurate and thorough; demonstrates commitment to excellence and continuous improvement; ability to monitor quality of own work; applies feedback to improve performance; takes initiative to find ways to improve and promote quality work. o Planning /Organizational Skills-Independently plans/prioritizes work; sets goals and objectives; displays appropriate sense of urgency toward top priorities; manages time efficiently; plans for additional resources; integrates changes smoothly. 2 o Dependability-Meets attendance and punctuality requirements; keeps commitments; accepts responsibility for own actions; follows instructions and responds to management direction; responds to requests for service and assistance; commits to doing the best job possible. o Interpersonal Skills-Maintains a feeling of hospitality with team and visitors all times; displays tact and consideration; works actively to resolve conflicts; displays positive outlook/pleasant demeanor; always conducts self in a professional manner; assists and supports co-workers and customers. o Communication-Expresses ideas coherently; demonstrates good listening and comprehension; always keeps others properly informed; selects appropriate communication tools. o Initiative-Volunteers readily; undertakes self-development activities; seeks increased responsibility; takes advantage of opportunities; seeks creative ways to improve skills; asks for help when needed. o Problem Solving-Identifies problems in timely manner; gathers/analyzes information skillfully; resolves problems in early stages; looks for alternative solutions; works cooperatively in group problem solving situations. o Use of Technology-Demonstrates required skills; adapts to new technology; uses technology to increase quality and productivity of work; accepts training opportunities to improve technical skills. o Personal Appearance-Always dresses appropriately for work; demonstrates acceptable personal hygiene and grooming habits.