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Careers

CAREERS

Careers at the Akron Art Museum

Thank you for your interest in employment at the Akron Art Museum. We are looking for engaging, knowledgeable and creative individuals to fill the positions listed below.

The Akron Art Museum is committed to creating an inclusive workplace that celebrates the diversity of all of our employees. We respect the dignity and inherent rights of all individuals and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other federal, state, or local protected class. We continuously focus on equitable hiring, training, promotional practices, and policies because our greatest strength is our team.

HOW TO APPLY

We accept applications submitted online, by email, or by mail.

To apply online
To apply by email

Send cover letter, resume, and references to: humanresources@akronartmuseum.org

To apply by mail

Send cover letter, resume, and references to:
Human Resources
The Akron Art Museum
One South High Street
Akron, OH 44308

$80k to $90k

Summary

The Director of People and Culture oversees the overall function and strategic direction of the Human Resources department at the Akron Art Museum and serves on the organization’s Leadership Team. The director is responsible for developing and ensuring effective implementation of plans including systems, policies, and processes to support the organization’s culture, talent acquisition, talent retention, training and development, team engagement and relations, legal compliance and recordkeeping, compensation, and benefits. This position requires a keen sense of organizational development as it relates to today’s culture as well as that of arts and culture institutions and specifically art museums overall. A priority for the director is the building of collaboration and consensus toward shared outcomes. The Director of People and Culture reports to the John S. Knight Director and CEO.

Essential Duties and Responsibilities

  • Partner with the Leadership Team to formulate, develop, implement, and evaluate an HR and talent management strategy to achieve the organization’s mission and goals.
  • Oversee recruitment efforts to ensure that the organization is effectively and efficiently sourcing and selecting the right candidates.
  • Develop and drive talent management strategies to ensure effective staffing alignment with the needs of the Museum. Create systems to attract talent, identify critical talent needs, develop core competencies and corresponding development opportunities, and engage leadership in succession planning.
  • Identify ways to increase staff retention and productivity, including strategies to enhance employee engagement, leadership and staff development, regular feedback and coaching, career pathing, and promoting a coherent organizational culture that positions AAM as an “employer of choice.”
  • Lead the effective and efficient administration of the performance management process, making sure that the organization’s leaders are equipped to engage in constructive and ongoing feedback and coaching, collaborate effectively when co-managing staff, and encourage staff to actively participate in identifying and addressing performance gaps.
  • Mitigate legal risk to the organization through proactive training and education, clear systems and processes for managing conflicts with and between employees, handling and investigating complaints of harassment/discrimination and other unjust practice allegations.
  • Maintain current knowledge and application of all relevant laws and regulations at the local, state, and national level relating to employment and ensure organizational compliance. This includes educating and advising leaders on HR-related legal and regulatory matters and ensuring HR programs, practices and policies are aligned. Ensure that employee files and records are properly and securely maintained.
  • Design and implement a competitive compensation system and benefit package to attract and retain staff. Partner with leadership to develop a Total Rewards/Pay philosophy, regularly review compensation and benefits market data. Monitor pay practices and proactively address issues, support benefit broker resources and benefits enrollment process. Support HR administration duties and the payroll function.
  • Design and implement a strategy to optimize and integrate HR technology, enabling managers and employees to easily perform people-related transactions (e.g., benefits enrollment), facilitate delivery of effective HR services, securely store employee data, and support people-related decisions.
  • Perform other duties as assigned.

Supervisory Responsibilities

None at this time.

Qualifications

Bachelor’s degree or the equivalent years of experience in Human Resources or related field • 3 to 5 years of HR experience partnering directly with senior leadership to develop, align and implement HR and organizational development strategies. HRCI and/or SHRM Certification is a plus. • Experience supervising and developing staff • Experience implementing strategies and systems for talent management, compensation and benefits, and HR technology • Strong business acumen and leadership abilities • Working knowledge of employment laws and other compliance issues • Ability to listen and probe to understand underlying needs and/or root cause of an issue • Ability to provide thoughtful, progressive and strategic guidance • Expertise in analysis, critical decision making, project management, and process improvement • Strong interpersonal, verbal and written communications skills, including proficiency in developing and delivering presentations • Demonstrated ability to anticipate and solve practical problems • Ability to identify, influence, and collaborate with key stakeholders to achieved desired organizational outcomes • Outstanding judgement, sensitivity and high discretion • Strong application of emotional intelligence. Proficiency in Microsoft Office Suite and HR system applications.

Salary range: $39k to $44k

SUMMARY

The Building Logistics and Services Supervisor is an internal service position entrusted with the successful logistical execution of all Museum rentals, non-rental programs, fundraising initiatives, partnerships, and staff events. The role is crucial for creating a positive and welcoming experience for visitors, ensuring timely and proper event set-up and take-down. 

In collaboration with the Operations Manager and the Security Manager and other departments, this role actively participates in the logistical planning and execution of rentals and Museum events. Coordination with various departments and impacted areas is paramount to the successful execution of all events.

In addition, this role is accountable for maintaining the day-to-day physical appearance of the building to established standards, via leading the Building Services team. Responsibilities include providing training, setting expectations, scheduling, and providing support to staff. Additionally, the role contributes to the overall efficiency of the Museum via the management of processes and expenses.

Providing staff support, with cleaning, maintenance, or moving items/materials is part of the daily duties. Adherence to safety protocols, including the use of approved personal protective equipment, is mandatory.

This position reports to the Manager of Building Services and Security and requires 100% on-site presence, with scheduling flexibility based on staffing needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

GENERAL EVENT LOGISTICS COORDINATION:

  1. Facilitation of weekly events meetings:
    • Takes the lead in conducting weekly events meetings, ensuring comprehensive dissemination of event-related information.
    • Facilitates effective communication to guarantee the successful logistical execution of all programs and events occurring at the Museum.
  2. Support for rentals:
    • Coordinates the set-up and take-down of all rental programs.
    • Serves as a “second” event coordinator on event day on an as needed basis only.
    • Offers essential building services support to the rentals team, ensuring smooth operations and a positive experience for all involved.
  1. Ensures the seamless execution of non-rental programs, fundraising, partnership, and staff events: This includes, but is not limited to:
  • Ongoing Communication:
    • Maintains continuous communication with all AAM departments.
    • Coordinates with various departments to manage external and internal event scheduling, day-of-event logistics.
  • Logistical Coordination:
    • Facilitates the coordination of event set-up and tear-down based on floor plan.
    • In conjunction with the project lead, supports the deliveries and pickups from external vendors to ensure the smooth flow of events.
  1. Coordinates internal catering and logistics as required: Internal event coordination encompasses, but is not limited to:
  • Board meetings, staff meetings, public programming, and workshops:
    • Coordinates various services, including coffee service, bar service, light refreshments, and full-service catering, as needed.
  • Food vending and bar service support:
    • Assists with the Building Services team, the facilitation of food vending and bar service as needed.

BUILDING SERVICES:

1. Leadership:

  • Provides effective leadership to the Building Services team, ensuring the maintenance of a clean and presentable facility using checklists and all applicable tools.

2.Collaboration with Museum staff:

  • Works collaboratively with museum staff across all departments to support a cohesive and well-functioning environment.
  • Provide support to Museum staff as needed. These duties could include receiving and forwarding deliveries, moving furniture etc.

3.Responsive to facility needs:

  • Proactively responds to facility needs or issues, addressing them promptly to maintain a conducive and safe space.
  • Ensures the satisfactory completion of all day-to-day cleaning tasks as scheduled, as well as general project support as needed /required.

ADDITIONAL DUTIES:

  • Use of maintenance ticket system, correspondence, tracking of orders and supplies etc.
  • Oversees vendor relationships as necessary.
  • Participates in the preparation of the annual facility budget.
  • Other duties as assigned.

QUALIFICATIONS

Professional Experience: Minimum of 2 years of professional experience in event management, hospitality, and leadership is preferred.

Certifications: Food Safety Level 1 and II Certification preferred; required within the first 60 days.

Age Requirement: Must be 21 years of age.

Team Collaboration: Ability to effectively collaborate and function as a member of a team, while also demonstrating the capability to work independently.

Self-Motivation: Highly self-motivated with a keen ability to follow through on details in a timely manner.

Leadership Skills: Possesses mature judgment and supervises teams in a professional and supportive manner. Demonstrates the ability to coach, set expectations, and follow through with fellow team members.

Emotional Intelligence: Displays emotional intelligence and the ability to read situations, asking clarifying questions to gather necessary information for successful event/program execution.

Stress Management: Capable of remaining calm in stressful and/or emergency situations.

Strategic Thinking: Exhibits strategic thinking abilities to create effective and efficient uses of the institution’s resources.

Budget Management: Ability to understand and manage budgets.

Personal Attributes: Must be reliable, energetic, and well-organized.

Prioritization Skills: Demonstrates good prioritization skills, with the ability to handle multiple tasks/initiatives concurrently and pivot as necessary.

Process Management: Ability to create and apply processes as needed.

Technical Proficiency: Must be able to read and implement event floor plans. Basic proficiency in Outlook, Excel, and other Microsoft Office programs is required.

Communication Skills: Excellent communication skills, both verbal and written, are essential.

Flexibility: The job will require a flexible schedule, including working evenings and/or weekends.

Museum Guide

Part-time

SUMMARY

This position is the first point of contact for visitors and provides information about the museum and exhibitions. Museum Guides foster a welcoming, inclusive, and comfortable environment for all visitors. Works as part of a professional, service-oriented team, promoting the museum, supporting cultural experiences, and generating revenue at the Museum Shop and Visitor Services Desk. The staff also assists the security team in protecting the museum, employees, and visitors against theft and accidents. Guides visitors to follow expected safety and social distancing protocol.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Visitor Experience:

  • Welcome, greet, orientate, and direct visitors at front desk or in galleries as assigned. Provide outstanding guest service and build long-term guest relationships.
  • Develop a thorough knowledge of museum operations and keep current with museum programs and special events through resources such as the museum’s website, social media sites, weekly e-blast, Outlook calendar and publications.
  • Be familiar with and able to facilitate discussions around the artists and exhibitions, current and upcoming.
  • Know and able to discuss the building’s physical layout and architectural features.
  • Review daily schedule of events and communicate relevant information to other staff/hosts as needed.
  • Answer the museum’s main telephone line, dispense general information or transfer calls to appropriate staff members. Communicate through email with appropriate staff members.
  • Operate computer programs including admission and customer relations system and proficiency with MS Office Suite (Word, Excel, PowerPoint).
  • Track visitor information and attendance in database system.
  • Sell memberships and share membership benefits.
  • Conduct day-to-day shop activities such as processing transactions through the point-of-sale system, proper and accurate cash handling, performing opening, closing duties, and maintaining cleanliness and neatness of workspace to proper standard.
  • Assist with processing and shipping orders placed from outside the Shop, checking in merchandise, restocking merchandise, resetting displays, and conducting annual physical inventory.
  • Upkeep of the space around visitor experience desks and galleries during shift, including tidying lobby and gallery areas, refilling brochure racks, and notifying maintenance as needed.
  • Attend ongoing meetings, trainings, and professional development opportunities.

Gallery Engagement and Interpretation:

  • Engages gallery visitors in connecting with, engaging with, and understanding artworks in the. museum’s collection and special exhibitions. Engagement techniques include games, role-playing, sensory exploration, and conversation facilitation.
  • Assist visitors in hands-on studio spaces.
  • Participate in training on the museum’s collection, special exhibitions, classroom management, museum best practices and other relevant topics. Training will take place approximately 6 times per year and museum guides will be paid for this time.
  • Assists in data collection related to gallery audiences.
  • Helps maintain collection gallery engagement supplies.

Museum Protection:

  • Observe visitors in the gallery and take proactive action as needed to prevent potential damage to artwork.
  • Gently and respectfully remind visitors of security concerns (no touching, no food or drinks, no large bags, etc.) Encourage questions and discussion of the artwork.
  • Have visitors place large bags and other objects inappropriate for the galleries in lockers.
  • Inspect art objects, labels, and lights/furnishings for signs of change or damage.
  • Report damage or change in condition of objects immediately to the Collections Manager, security staff and Visitor Experience Manager. Completes incident reports as needed.
  • Alert security staff as needed to ensure a safe environment for artwork and visitors.
  • Maintains a basic understanding of our emergency, radio, and art handling procedures.
  • Assist in disaster and emergency situations with evacuation and crowd control.
  • Attend training sessions on emergency protocol, radio etiquette and procedure, and reporting incidents.
  • Other duties as assigned.

QUALIFICATIONS and CHARACTERISTICS:

High school diploma or GED preferred. Customer service and/or public engagement experience required. Excellent verbal communication skills with ability to be both friendly and authoritative. Ability to communicate effectively with individuals of varying social and cultural backgrounds, excellent rapport with children and adults. The ability to work well as part of a team; good interpersonal skills; creativity, energy, and enthusiasm. Ability to remain calm in stressful situations, resolve complaints with tact and courtesy, and deescalate challenging situations. Ability to anticipate, intervene, and prevent potentially harmful circumstances to artwork. Dependability, flexibility, and adaptability in a dynamic event-driven environment. Attention to detail and the ability to stay alert for long periods of time in a quiet environment. Knowledgeable in standard computer applications and programs, e.g., Microsoft Word, Microsoft Excel, and Outlook email. Maintains a neat appearance and good personal hygiene. Safety-oriented. Appreciation of art required. This is an hourly position requiring availability for weekend, evening, and possibly holiday shifts.